Cancellation and Refunds

Last updated: 05.10.2026

Cancellation terms depend on the room and the rate. The terms that apply to you are the ones shown on the offer page and in your confirmation e-mail.

Bookings with free cancellation

The table on the offer page shows until when you can cancel free of charge and how much is charged after that date. Cancellations made by the stated date are free.

Non-refundable bookings

Rates shown as "non-refundable" may be lower; in return there is no refund if you cancel, change dates or do not arrive.

How to cancel

Write to info@gustovaturizm.com or WhatsApp +90 850 302 49 13 with your request number (it starts with JTR-). The time your message reaches us counts as the cancellation time, in the hotel's local time.

If the room cannot be confirmed

Our team confirms your request with the hotel. If the room cannot be confirmed, the request is cancelled, the hold on your card is released and nothing is charged.

Refunds

Refunds are made to the card used for payment. How long it takes to appear depends on your bank. For bookings priced in another currency, the refund is based on the Turkish lira amount charged.

Changes

Changes to dates, room or guest name depend on the hotel's approval and the price on that day. Write to us and we will tell you whether it is possible and any price difference.

Early departure and no-show

The booking's cancellation terms apply to no-shows and early departures.

For the right of withdrawal see the Distance Sales Agreement, section 6.