Pre-contract Information and Distance Sales Agreement

Last updated: 05.10.2026

This is a convenience translation. The Turkish text prevails.

1. Parties

Seller / service provider: GUSTOVA Turizm Tic. Ltd. Şti. (otelgusto · Jersey Travel Agency), TÜRSAB licence A-18492, MERSIS 0412121841500001, trade registry no. 1070599, tax no. 4121218415, Akçaburgaz Mah. 3126. Sk. No: 10-1, 34518 Esenyurt / Istanbul, Türkiye · info@gustovaturizm.com · +90 850 302 49 13

Buyer (guest): the person whose name, e-mail and phone are given on the reservation request form.

2. Subject

This agreement sets out the rights and obligations of the parties for the accommodation service requested electronically on otelgusto.com, under Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

3. The service and its price

The hotel, room type, board, check-in and check-out dates, number of guests, cancellation terms and the total price including taxes are shown on the offer page and in the confirmation e-mail, and form part of this agreement. Local charges collected at the hotel, such as city tax, are stated separately on the offer page where they apply.

4. Payment

Payment is taken by credit or debit card in Turkish lira through the bank's virtual POS. At request stage the amount is held on the card (pre-authorisation) and charged once the hotel confirms the room. If the room cannot be confirmed, the hold is released and nothing is charged. Prices shown in other currencies are converted at the rate shown on the payment page.

5. Performance

The service is performed by the hotel on the confirmed dates. The booking confirmation (voucher) is sent to the buyer's e-mail address.

6. Right of withdrawal

Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal does not apply to accommodation services to be performed on a specific date or period. Cancellation and refunds follow the cancellation terms of the booking only (see Cancellation and Refunds).

7. Cancellation, changes and refunds

Bookings shown as "free cancellation" can be cancelled free of charge until the stated date and with the charge shown in the table afterwards. Bookings shown as "non-refundable" are not refunded if cancelled, changed or not used. Refunds are made to the card used for payment.

8. Force majeure

Where events beyond the parties' control prevent performance, the applicable legislation applies.

9. Complaints and disputes

Send complaints to info@gustovaturizm.com or WhatsApp +90 850 302 49 13. Within the monetary limits announced each year by the Ministry of Trade, the Consumer Arbitration Committees and Consumer Courts of your place of residence or of purchase are competent.

10. Entry into force

The buyer confirms having read and electronically accepted this text before sending the reservation request. The agreement is formed when the seller confirms the booking in writing.